AI Agents

The Live Hub AI Agents is a versatile multi-agent framework, enabling businesses to create smart, conversational voice bots powered by AI.

Using simple, natural-language instructions, you define what an agent should do and equip it with everything it needs to handle real business tasks:

• Tools that let the agent act on external systems, for example to look up an order or book an appointment.
• Knowledge sources (documents) that ground the agent’s answers in your own content.

Beyond a single agent, the framework lets you:

• Deploy multiple agents that collaborate to solve complex tasks, routing each caller to the right specialist.
• Define strict conversation flows for use-cases that must follow a fixed script.
• Run post-call analysis to summarize conversations and extract structured data.
• Validate agent behavior with test suites before going live.

Whether handling individual tasks or end-to-end workflows, AI Agents streamline operations and improve customer experiences.

See What's New: Live Hub AI Agents - change log

See the components of an AI Agent:

• Agents
• Flows
• Tools
• Documents
• Models
• Variables
• Expression syntax
• Prompt syntax
• Post call analysis
• Test suites
• Multi-agent topologies
• Speech events
• Telephony events
• Logs
• Optimizing agent responsiveness
• Multi-language setup
• Prompt engineering
• Webhooks configuration
• Relaying information to client application
• Sensitive information in agent logs
• Agent assist mode
• Advanced configuration
• AI Assistant
• MCP server